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Care Quality Commission

Following a practice inspection by the Care Quality Commission (CQC) on 15 November 2016, The Maybury Surgery is very disappointed at the outcome. The CQC inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.

The practice is under new management, including a new GP and a Compliance Officer to provide additional support. We take the safety and welfare of our patients very seriously and in addition to the extra support staff, we have already started addressing each of the CQC concerns through a robust action plan.

We have already taken some immediate action after the inspection. It was highlighted during the inspection that out of date vaccines were found in the fridge. All vaccinations held were checked and any that were out of date were immediately destroyed. A new process has been put in place to ensure that the fridges are checked regularly to ensure that this issue does not recur. We already have a strict system in place for vaccinations and injections where the expiry date and batch number are checked and recorded on the patients' record at the time of the injections being administered. We would like to reassure all our patients that we have conducted a full check of all vaccines that were administered in the six months prior to the inspection and we can confirm that no out of date vaccines were used.

We have also taken immediate action to reorganise our systems and processes to facilitate improvements to maintain a safe, effective, caring, responsive and well-led GP service for our patients.

We are fully committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.

Click here to download a copy of the report

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